Privacy Policy

Colbecca Care Partners Inc. (“Colbecca,” “we,” “us,” or “our”) respects the privacy of our clients, prospective clients, families, caregivers, employees, website visitors, and other individuals who interact with us.

This Privacy Policy explains how we may collect, use, disclose, safeguard, retain, and otherwise manage personal information.

Colbecca operates in Alberta and handles personal information in accordance with applicable privacy legislation, including Alberta's Personal Information Protection Act (PIPA).

1. Personal Information We May Collect
Depending on how you interact with Colbecca, we may collect information such as:

- Name and contact information, including telephone number and email address.
- Information submitted through website forms, consultation requests, emails, or telephone inquiries.
- Information about the individual requiring services, including general care and support needs.
- Scheduling and service preferences.
- Emergency contact information.
- Information reasonably necessary to assess whether Colbecca can safely and appropriately provide requested services.
- Billing and payment-related information where applicable.
- Communications between you and Colbecca.
- Website usage and technical information, such as browser type, device information, IP address, cookies, and website analytics where applicable.

We seek to collect only information reasonably necessary for identified purposes. Alberta privacy guidance emphasizes that private-sector organizations should limit collection to what is reasonably necessary

2. How We Collect Information

We may collect personal information:
- Directly from you.
- Through our website.
- During telephone or email inquiries.
- During consultations and assessments.
- Through service agreements and related documentation.
- From a parent, guardian, authorized representative, family member, referral source, or other person where authorized or permitted by law.
- Through service providers used to operate our website or business systems.

3. Why We Use Personal Information
We may use personal information to:
- Respond to inquiries.
- Schedule consultations.
- Assess care and support requirements.
- Determine whether our services are appropriate.
- Develop and manage individualized service arrangements.
- Match clients with appropriate caregivers.
- Schedule and deliver services.
- Communicate with clients, families, authorized.
- representatives, and caregivers.
- Process billing and payments.
- Maintain appropriate business and service records.
- Improve our services and website.
- Meet insurance, contractual, regulatory, legal, safety, and administrative requirements.
- Protect clients, employees, caregivers, Colbecca, and others from fraud, misuse, or safety risks.

Under Alberta PIPA, organizations generally require consent for collecting, using and disclosing personal information, subject to exceptions permitted by the legislation.

4. Consent
Where required, Colbecca obtains consent before collecting, using, or disclosing personal information.

Consent may be express or implied where permitted by applicable law and appropriate given the circumstances and sensitivity of the information.

Individuals may withdraw or modify consent, subject to legal, contractual, safety, or operational restrictions and reasonable notice.

5. Disclosure of Personal Information
Colbecca does not sell personal information.

We may disclose information where reasonably necessary to:
- Provide requested services.
- Coordinate services with caregivers and authorized representatives.
- Process payments or administer business systems.
- Work with professional advisers, insurers, technology providers, or other service providers.
- Meet legal or regulatory requirements.
- Respond to emergencies or protect an individual's health or safety where permitted by law.
- Investigate suspected fraud, security incidents, or unlawful activity.
- Comply with a court order, legal process, or other lawful requirement.
- Third-party service providers are expected to handle personal information appropriately and only for authorized purposes.

Alberta's OIPC notes that an organization's responsibility for personal information continues when information is provided to contractors for processing.

6. Protection of Personal Information
Colbecca uses reasonable administrative, physical, and technical safeguards appropriate to the sensitivity of the information we handle.

These may include access controls, passwords, secure systems, confidentiality requirements, employee training, and limiting access to individuals who require information for legitimate business purposes.

No electronic system can be guaranteed to be completely secure. However, we take reasonable measures to protect personal information against loss, unauthorized access, use, disclosure, modification, or destruction.

7. Retention
Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, contractual, insurance, financial, and operational requirements.

When information is no longer reasonably required, it will be securely destroyed, deleted, or anonymized where appropriate.

This reflects Alberta OIPC guidance that information should be retained only as long as reasonably required and destroyed or anonymized when no longer needed.

8. Website Cookies and Analytics
Our website may use cookies or similar technologies to operate the website, understand website usage, improve functionality, and measure performance.

Third-party website, hosting, analytics, communications, scheduling, or customer relationship management services may also process certain technical information.

Users may be able to control cookies through their browser settings, although disabling certain cookies may affect website functionality.

9. Third-Party Platforms
Colbecca may use third-party technology providers for website hosting, communications, scheduling, customer relationship management, payment processing, or other business functions.

Information processed through these providers may be subject to their security practices and, where applicable, may be processed or stored outside Alberta or Canada and therefore may be subject to the laws of another jurisdiction.

10. Access and Correction
Individuals may request access to personal information Colbecca holds about them and may request correction of inaccurate information, subject to applicable legal exceptions.

Alberta PIPA specifically provides individuals with rights to request access to their personal information held by private-sector organizations.

Requests may be directed to Colbecca using the contact information below

11. Privacy Incidents
If Colbecca becomes aware of a privacy or security incident involving personal information, we will assess the incident and take appropriate action in accordance with applicable law.

Where required, affected individuals and/or Alberta's Office of the Information and Privacy Commissioner will be notified.

PIPA requires notification where applicable breach thresholds are met.

12. Children's Information
Because Colbecca may provide services involving children and youth, information concerning a minor may be collected when reasonably necessary to respond to an inquiry, assess requested services, or provide agreed services.

Where appropriate or legally required, consent will be obtained from a parent, guardian, or other authorized representative.

We do not knowingly collect information from children through the website for marketing purposes without appropriate authorization.

13. Privacy Contact
Colbecca has designated a Privacy Officer responsible for overseeing privacy compliance, as contemplated by Alberta PIPA guidance.

Questions, concerns, access requests, correction requests, or complaints concerning personal information may be directed to:

Privacy Officer
Colbecca Care Partners Inc.
Edmonton, Alberta, Canada
Email: [email protected]

14. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology, or legal obligations change.

The current version will be posted on our website with its effective date.